Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18769 Someone from NSW thinks vodafone is Horrible at 19 Jul 2011 03:07:33 PM
Well seems like it isnt enough that Vodafone is absolutely terrible at doing business, it has now taken over Three and is obviously ruining it for Three customers as well. I have a prepaid Three mobile broadband. Till recently I could login to the three site to check my broadband usage. But come Vodafone and with their penchant for screwing up things, there is no data usage available on the site.
I call up tehir call centre and i get a pre recorded message telling me that prepaid broadband account check is only available online. Seems like ok we got your money, we dont care about you anymore. I tried to login to the site again and immediately after login, I get a timeout message.
If vodafone cannot get a new site which works in place, it should atleast keep the old one, so that customers are not harrassed.
I call up tehir call centre and i get a pre recorded message telling me that prepaid broadband account check is only available online. Seems like ok we got your money, we dont care about you anymore. I tried to login to the site again and immediately after login, I get a timeout message.
If vodafone cannot get a new site which works in place, it should atleast keep the old one, so that customers are not harrassed.