Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18782 Someone from VIC thinks vodafone is High at 20 Jul 2011 10:27:38 AM
Been on the phone to billing today.I have been trying to stop since January premium text messages arriving and being billed to me.Rahul at Vodafone tells me that they are aware of the problem and have been trying to rectify it as I have been told twice that they have fixed it and I have done it over the net but the account stills is being billed and the 12 numbers keep coming in and being billed.I asked them if they were alerting the public to this problem as unless you vigilantly check your account you will be billed for a service that you thought you had stopped.This is basically a warning to check your bills as Vodafone according to Rahul have escalated the problem but are not planning on a public announcement.I figure it wouldnt be too hard through their own SMS system but they don't seem interested in alerting the public to a problem that has been going on for a lengthy period of time.