Swapped from a Vodafone prepaid mobile to an Apple iPhone on a plan. This was mainly for Internet access and a mobile email. Changed over about month ago. I cannot believe how slow the Internet is and on about three quarters of attempts to use I suddenly get a message saying that the server failed to respond. How quick is this when Vodafone a constantly advertising how good the new upgraded network is. I have noticed on my on line billing that for one attempt to use the internet I am being charged in excess of $10. Very poor as I could not connect and yet I am still charged for trying. I will definitely be raising this and other issues when the bill is due. Must say also that while a happy Vodafone customer for several years, this past month has changed my opinion very much. Also less than impressed with staff at both the Vodafone shop and help lines. Being a novice with mobile internet and an iphone which I did explain to the sales person, no help or assistance was provided in usage or applications etc. I was told to look it up on line. I do not have a personal computer at home ( one of the reasons I wanted an iPhone) and advised the salesperson of this and for some reason was given a mobile internet connector for only $1 more on the plan I was going on. I returned to the store the next day and was brushed off by another salesman saying it was a freebie. I know that over the 24 month plan that I will pay $24 for absolutely nothing. No wonder Vodafone is so cashed up. Feel very let down, promised things that are just not happening and will pursue either getting out of the contract if things are not improved to what I am actually paying for. I also left nearly 3 weeks ago a message for the store to contact me and am still waiting. Phoned the helpline and was told that my "new phone" probably had dust on the sim card (no internet access)and to remove it and dust it and replace. Very sound technical support from Vodafone.