Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18817 Someone from NSW thinks vodafone is at 20 Jul 2011 03:00:18 PM
I've been having service issues for the past 10 months. I logged multiple faults and was given for goodwill 25% off both my handsets recurring monthly charge for the next 3 months. I'm in Rydalmere.
But i still experience faults and issues across Sydney. Notably on Sydney's 2nd biggest transport corridor that being Victoria Rd. I will be calling VHA daily to complain about the lack of service. It was quite a challenge though, with the service being so bad I have trouble even speaking to the CSRs in VHA's fault centre.
VHA claim their agreements don't actual specify a speed on 3G access however I've noted in many spots, notably Gladsville, Rydalmere, Top Ryde etc non-existent 3G access (despite having full bars). Internet speeds remain slow at best and as a normal just not working. I would also argue that contract agreement should specify a mininum speed since i could simply argue that if a web page is not up 10 seconds then that is no access. Indeed how long should I wait for a website to load up. Ten minutes, an hour?
I'm a manager for a major telco and I will be running a campaign of terror against VHA till they either improve their services or allow me to port away to another carrier.
Being in the biz I am quite surprised at the situation though. at the pub its common knowledge that another major carrier just upgraded all of VHA's internet transit services (3rd and 4th quarter of fy10). We're talking about gigabits of extra bandwidth and yet the service remains crap.
That said I've noticed in CBD locations the service to respond fairly well. Slow internet speeds (feels like 256-512kbps) but at least they work and the latency is fairly low.
But i still experience faults and issues across Sydney. Notably on Sydney's 2nd biggest transport corridor that being Victoria Rd. I will be calling VHA daily to complain about the lack of service. It was quite a challenge though, with the service being so bad I have trouble even speaking to the CSRs in VHA's fault centre.
VHA claim their agreements don't actual specify a speed on 3G access however I've noted in many spots, notably Gladsville, Rydalmere, Top Ryde etc non-existent 3G access (despite having full bars). Internet speeds remain slow at best and as a normal just not working. I would also argue that contract agreement should specify a mininum speed since i could simply argue that if a web page is not up 10 seconds then that is no access. Indeed how long should I wait for a website to load up. Ten minutes, an hour?
I'm a manager for a major telco and I will be running a campaign of terror against VHA till they either improve their services or allow me to port away to another carrier.
Being in the biz I am quite surprised at the situation though. at the pub its common knowledge that another major carrier just upgraded all of VHA's internet transit services (3rd and 4th quarter of fy10). We're talking about gigabits of extra bandwidth and yet the service remains crap.
That said I've noticed in CBD locations the service to respond fairly well. Slow internet speeds (feels like 256-512kbps) but at least they work and the latency is fairly low.