Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18843 Someone from NSW thinks vodafone is Extremely at 20 Jul 2011 08:18:20 PM
After 7 months on my HTC and never once coming even closer to exceeding my 4GB limit, I receive a msg from VF stating that they will discinnect me as I have reached $555 of data in 2 weekds!!! After trying to cal, I realised I had already been disconnected. When I get past Lara, they tell me I have racked up $1100 in data in 2 weeks, over and above 4GB. This is 10GB of data, something like 10 movies or more!!! I have not changed the usage of my phone nor have I changed any settings to allow this much data to be downloaded. THey can't help me now as the bill has not been issued and to continue on my merry way and it will be sorted out at the ehnd of the month, wheras possibly another $1k of data could possibly be downloaded.After 1 1/2 hours of not being able to resolve this with Mumbai, I gave up Today I recieve a msg stating because of my excessive usage my international roaming ahs been disconnected (I havent been overseas for 1 year), again I try and call and again they have disconnected my phone. I now sit here typing this with no phone and a bill of $1200. Tomorrow morning I am marching into my VF shop and disconnecting. I can't believe after 12 years of paying all my bills on time, this is the service I have to put up with!!! NO MORE VF!!