Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18862 Someone from NSW thinks vodafone is at 21 Jul 2011 10:08:50 AM
To be honest, Vodafone's phone service has not been that bad for me. Sure at times, it does take a bit of time for calls to connect but apart from that the service hasnt been too bad, I guess I have been one of the luckier ones.
However, some of the things Vodafone does or has done are a head scratcher. For instance, I pay bills on time and the first time I didnt, Vodafone sent me a message saying that if I did not pay my outstanding bill by the next day, they would place restrictions on my service. Bear in mind, this was two days after the due date.
Since that time, I get messages sending me reminders to pay my bill by the due date, even though I have paid it already.
Another aspect with which I have been dissatisfied with is when my contract finished. When it finished, I advised Vodafone that I would like to switch to a month-to-month contract. When asked why I wanted to do that when I could upgrade my phone now, I told them that I wanted to wait for the new iPhone to come out. The lady I spoke to said the dumbest thing to me which was "The iPhone 4 is out now, why not upgrade to that?". I told the lady that what is the point in getting locked into a phone which will soon be out of date and be locked in for two years, which she could not comprehend.
There are two reasons why I am staying with Vodafone at the moment:
1. no other service provider has a cheaper infinite cap; and
2. when it comes time to get a new contract, I will express my disappointment and get a better deal with them.
However, some of the things Vodafone does or has done are a head scratcher. For instance, I pay bills on time and the first time I didnt, Vodafone sent me a message saying that if I did not pay my outstanding bill by the next day, they would place restrictions on my service. Bear in mind, this was two days after the due date.
Since that time, I get messages sending me reminders to pay my bill by the due date, even though I have paid it already.
Another aspect with which I have been dissatisfied with is when my contract finished. When it finished, I advised Vodafone that I would like to switch to a month-to-month contract. When asked why I wanted to do that when I could upgrade my phone now, I told them that I wanted to wait for the new iPhone to come out. The lady I spoke to said the dumbest thing to me which was "The iPhone 4 is out now, why not upgrade to that?". I told the lady that what is the point in getting locked into a phone which will soon be out of date and be locked in for two years, which she could not comprehend.
There are two reasons why I am staying with Vodafone at the moment:
1. no other service provider has a cheaper infinite cap; and
2. when it comes time to get a new contract, I will express my disappointment and get a better deal with them.