Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18892 Someone from WA thinks vodafone is huuuge fail at 23 Jul 2011 07:22:14 PM
I've had terrible reception and data coverage since I signed up with Vodafone back in December 2010. I finally had enough so I called to complain and they said I live in an area with bad coverage but that they would be upgrading it in the next quarter. Gee thanks! I had to of course call them on my husband's phone because mine dropped out while I was trying to ring them.
They offered $20 off this month's bill (I usually pay $49 a month) and 25% off the next 3 months. Although I can appreciate the gesture I've just had enough and want something that works.
So I lodged a complaint through their website asking if I can cancel my contract without paying early exit fees. Their automatic reply system must have picked up these words in my complaint because I immediately received a generic automated reply with info on how to cancel my contract - by paying early exit fees!
The status of my complaint was listed as SOLVED.
I don't think so!
I called again and they had absolutely NO record of this written complaint. So I had to explain myself for the 3rd time. I was offered to be transferred to the 3 network because "it seems that it gives better coverage in my area". It seems? I again asked for my contract to be terminated but they wouldn't budge. I told them I would go to the TIO and they said "that's fine, you can do that but we can't cancel your contract".
So I have lodged a complaint with the TIO and keeping all fingers crossed that I can get out of this mess.
I have huge problems with making calls which is what annoys me the most. For about 2 days I couldn't make any calls whatsoever. The phone wouldn't even dial the number. HTC Legend is a nice phone but it's driving me insane not being able to use it properly. Don't even get me started on data and MMS....
They offered $20 off this month's bill (I usually pay $49 a month) and 25% off the next 3 months. Although I can appreciate the gesture I've just had enough and want something that works.
So I lodged a complaint through their website asking if I can cancel my contract without paying early exit fees. Their automatic reply system must have picked up these words in my complaint because I immediately received a generic automated reply with info on how to cancel my contract - by paying early exit fees!
The status of my complaint was listed as SOLVED.
I don't think so!
I called again and they had absolutely NO record of this written complaint. So I had to explain myself for the 3rd time. I was offered to be transferred to the 3 network because "it seems that it gives better coverage in my area". It seems? I again asked for my contract to be terminated but they wouldn't budge. I told them I would go to the TIO and they said "that's fine, you can do that but we can't cancel your contract".
So I have lodged a complaint with the TIO and keeping all fingers crossed that I can get out of this mess.
I have huge problems with making calls which is what annoys me the most. For about 2 days I couldn't make any calls whatsoever. The phone wouldn't even dial the number. HTC Legend is a nice phone but it's driving me insane not being able to use it properly. Don't even get me started on data and MMS....
It was from the vodafail resolutions team who advised me that they will be cancelling my contract and waiving the exit fees woo hoo! of course, they didn't leave a contact phone number so i can call them back. i tried calling the 1300365506 resolutions team number but of course you have to leave a message...i just want confirmation before i port over to optus.
nevertheless - success!