Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18949 Someone from QLD thinks vodafone is indescribable at 27 Jul 2011 09:42:27 PM
Long story...
-Out of 3 contact was offered vodafone contact discounted over the phone and STOOPID me I took it. Phone suppose to arrive in 5 working days
-7 days no phone so I go into a vodafone store - THEY spend 40mins to THEIR OWN call centre to ask why b4 telling I would get a call in a couple of days.
-Call comes and they say there is no phone coming and could I go into a store to get one.
-20mins later in the store - sry we don't have that phone. Tried to get me a newer phone but remember that discount? no record of that and they can't reoffer it to me. I said fine CANCEL IT!
-I have since had several calls to make SURE it's cancelled as I have now gone to OPTUS as of todayish. I got a bill (apart from my 3 one) from vodafone for $0.00 I don't trust it's cancelled. Will update with more news.
-Out of 3 contact was offered vodafone contact discounted over the phone and STOOPID me I took it. Phone suppose to arrive in 5 working days
-7 days no phone so I go into a vodafone store - THEY spend 40mins to THEIR OWN call centre to ask why b4 telling I would get a call in a couple of days.
-Call comes and they say there is no phone coming and could I go into a store to get one.
-20mins later in the store - sry we don't have that phone. Tried to get me a newer phone but remember that discount? no record of that and they can't reoffer it to me. I said fine CANCEL IT!
-I have since had several calls to make SURE it's cancelled as I have now gone to OPTUS as of todayish. I got a bill (apart from my 3 one) from vodafone for $0.00 I don't trust it's cancelled. Will update with more news.