Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18967 Someone from NSW thinks vodafone is Extreme Fail at 29 Jul 2011 01:34:43 PM
Vodaf***- a class apart in how amazingly poor their network and service is. In the heart of Sydney(CBD area), I don't have network coverage. Brilliant stuff! Can manage to barely use the internet on my phone. But somehow when the bills come, data usage shown is in excess of 300 MB. How is this possible? Their "tech support" team gives me bulls**t spiel on automatic updates on apps. Then there is this ridiculous joke of a service called 1512.Apparently there is a lag of 48 hours in updating usage. Why have the service at all in the first place? I check my usage before I go overseas, and when I come back to Sydney and check my usage again, 70 MB on my data plan has been mysteriously used up. When I call Vodaf*** to clarify, they ask me to wait until the bill arrives to have a "better idea" of the charges and then call them again (yeah sure. I have nothing better to do than spend precious time on these calls).I'm on a 29 dollar cap and barely use my phone, however my bills for the last two months are in the range of 150-180 dollars.Vodaf*** tells me there is "nothing wrong with their billing system". I'm running out of patience.