Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
18975 Someone from NSW thinks vodafone is In need of Australian logic! at 29 Jul 2011 09:45:47 PM
I'm upgrading from the iPhone 3 to the iPhone 4, and was told that I need to get a new smaller SIM card. So I dropped in to my local store and everything was fine until they told me that my password is incorrect. I said I didn't know what else it could be, so they called Customer Service in India. Then I get told that the computer says that the phone number belongs to someone else, and that I failed every identification question! They won't even tell me what the name is on the account even though I was able to prove that I owned the number! They refused to do anything about it and said they weren't going to discuss it with me any further! Now I have a brand new phone that is completely useless and even Vodafone's own staff are unable to convince Customer Service to help me!
30 Jul 2011 10:30:52 PM: If you pay your pill via credit card, don't pay it at all. You can't get in trouble for not paying a bill under someone elses name. If they don't wish to help resolve the issue then take your business else where.