Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18981 Someone from QLD thinks vodafone is SLOW SLOW SLOW DATA at 30 Jul 2011 10:50:35 AM
Reception using a Pocket Wifi at Bargara 4670 is always slow, rarely do we get 3G coverage and device usually operates on H. At busy telecomms times of the day reception often is too slow to be operative, ie slow download of 20KB/s reduces to 1 - 5 KB/s and becomes in-operable.
Since they announced an upgrade of the system many weeks ago the in-operability has become much worse. Have had this device for 3 months, the last two months of which have been BAD ! ! Tech support stated download speed ought to be around 400 KB/s.........400 !!!! After testing their equipment I was told I am in a poor reception area, to which I asked why it seemed to be resonable during the first month's use of the device and why it does work to a satisfactory level of 50 - 100 KB/s early morning time ?
We also have a Vodafail mobile which also has reception problems in our house as does a Telstra mobile and Telsta USB broadband stick. ADSL is not avalable here, so wireless broadband is our only option. We are trapped in a Telecommuncation TIME WARP and fed a constant stream of CRAP from Vodafail & Telstra the infrastructure supplier.
Will keep on complaining and seek a reduction in monthy fees, it's not worth $60 a month when we can't even use Skype VOIP to make calls.
Since they announced an upgrade of the system many weeks ago the in-operability has become much worse. Have had this device for 3 months, the last two months of which have been BAD ! ! Tech support stated download speed ought to be around 400 KB/s.........400 !!!! After testing their equipment I was told I am in a poor reception area, to which I asked why it seemed to be resonable during the first month's use of the device and why it does work to a satisfactory level of 50 - 100 KB/s early morning time ?
We also have a Vodafail mobile which also has reception problems in our house as does a Telstra mobile and Telsta USB broadband stick. ADSL is not avalable here, so wireless broadband is our only option. We are trapped in a Telecommuncation TIME WARP and fed a constant stream of CRAP from Vodafail & Telstra the infrastructure supplier.
Will keep on complaining and seek a reduction in monthy fees, it's not worth $60 a month when we can't even use Skype VOIP to make calls.