Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18985 Someone from WA thinks vodafone is constantly drops out.... at 30 Jul 2011 03:16:07 PM
I am having constant dropouts on my mobile internet connection - using either the pocket wifi or even the dongle. It shows me that I am connected to the internet but I am often unable to open web sites. I am constantly having to re-connect and refresh the web pages as it is constantly dropping out on me. This is every time that I use my connection I have to do the same thing, so if on the computer for 3 hours at night - approximately half that time is spent trying to re-connect or refresh. I have rung several times complaining about this only to have someone try to tell me it is nothing to do with the service but some setting on my computer. Due to the instability of the connection, I am unable to log into my accounts on my own computer, so am having to do all that from work. I have even tried a replacement sim card and there has been no difference. I am unfortunately currently on a contract and as I'm not getting the service that I'm paying for I am wanting to get out of the contract.
I even put complaint about this direct to vodafone and got a response back telling me to get a replacement sim and that complaint was solved..... They obviously didn't actually read the complaint in the first place.
I even put complaint about this direct to vodafone and got a response back telling me to get a replacement sim and that complaint was solved..... They obviously didn't actually read the complaint in the first place.
1 Aug 2011 12:50:18 AM: I have this issue as well. I doubt very much that it is computer related, more Vodafone-related. I live in West Perth. When this occurs, I try getting reception with the same modem and try out two different computers. The same issues will haunt me on both computers. And I have tried all possible solutions. Definitely Vodafone's fault here.