Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
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More recently, traffic to Vodafail.com has declined significantly.
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It has been a privilege to run this initiative
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Until next time,
Adam Brimo
Share Your Pain
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19034 Someone from NSW thinks vodafone is Failed. at 2 Aug 2011 09:31:07 PM
Hi,
Being a loyal customer who has never had any problems with Vodafone for the past 6 years or so. I am frustrated that Facebook was advertised as being free on my plan. However, after calling customer service when I realized I was well over my cap from data usage with Facebook, they stated that Facebook was only free through accessing 'm.facebook.com' and not through the iPhone application I had downloaded. Vodafone clearly needs to be more clear cut with data usage information.
Being a loyal customer who has never had any problems with Vodafone for the past 6 years or so. I am frustrated that Facebook was advertised as being free on my plan. However, after calling customer service when I realized I was well over my cap from data usage with Facebook, they stated that Facebook was only free through accessing 'm.facebook.com' and not through the iPhone application I had downloaded. Vodafone clearly needs to be more clear cut with data usage information.
In a weird way I find this the most disgusting this of all as this clearly is misleading the public.
Please send an email to fairfax or sydney morning herald. I am sure they would want to pick up on this story.
Vodafail.com Moderation Team
The above though is just blatant manipulation of the truth. I have had it now with these guys. I am all for competition in the market place and hate monopolies but feel that Vodafone either has to
1) Make a change at the top and clearly sort out their culture
2) Stop lying to the public and admit they got it wrong and are still getting it wrong
3) Bring back the call centre from Mumbai and show Australians that they actually care by creating local jobs and as such is a way of 'giving back' to the economy
4) Sort out the false advertising which is nothing short of zero integrity
The call centre definitely needs to come back to Australia. When it's night time in India and day time in Australia, someone from Australia should be able to answer the phone.
Vodafail.com Moderation Team
I'm the original poster of this and was just wondering If anyone could help me out, I am currently over my bill by $250, evidently from data usage with facebook. When I called customer service, they simply stated I had to pay for the bill since it was my fault for accessing it via the iPhone app and not via "m.facebook.com". This is a huge amount considering I usually pay $47 for my plan and Iphone ($29 cap). Everyone I know that is connected with Vodafone and has an iPhone has been accessing it through the iPhone application. Thanks
I have the prepaid brochure next to me and it says:
Unlimited mobile access to Facebook, MySpace, Twitter, LinkedIn and Foursquare is only available within Australia and only if accessed via the sites: mobile web sites (m.facebook.com, m.myspace.com, m.twitter.com, m.linkedin.com, m.foursquare.com), Vodafone Central or official applications for compatible handsets from the sites using Vodafone Live access point (APN).
Note that is says official applications for the compatible handsets so you shouldn't be charged any extra data. The only thing it calls out is the use of 3rd party applications.
Postpaid sould have similar terms and conditions
If they still don't want to remove the charges then you can file a complaint with the TIO. They will have someone from vodafone call you within 10 days to sort it out.
Vodafail.com Moderation Team