Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19044 Someone from WA thinks vodafone is Extremely at 3 Aug 2011 12:09:10 PM
Just spent an hour and a half discussing a mysterious charge on my current Vodafone bill, transferred through the office like a beach ball. When i tried to ask what the charges related to they advised they could not disclose the information due to their privacy act. If i am unaware of what the charges relate to and they cannot tell me how can anything be resolved? When i asked them to be removed was transferred again, but again no help. What is stopping every telephone company adding these charges and when ever there is an enquiry telling the consumer they cannot disclose it due to their own protection? What Bullsh**.
When i signed up to the original contract, it was said i would receive 3 free months, was this info ever sent to where it needed to be, don't think so, spent countless hours trying to fix this and on my 6th attempt with customer care they finally rectified the matter, not just on my account but my girlfriends also.
Handset is also busted after 8 and a half months and was told to go to Vodafone/3 repair shop and would be fixed in an hour, when i got there they told me to go back to the shop where i originally purchased it, did so and when i went back the girl behind the counter couldnt understand as to why i was back again... yet another blunder
Vodashi* in my mind... waiting now on a call back from the TIO after leaving another message, can these guys get anything right?
When i signed up to the original contract, it was said i would receive 3 free months, was this info ever sent to where it needed to be, don't think so, spent countless hours trying to fix this and on my 6th attempt with customer care they finally rectified the matter, not just on my account but my girlfriends also.
Handset is also busted after 8 and a half months and was told to go to Vodafone/3 repair shop and would be fixed in an hour, when i got there they told me to go back to the shop where i originally purchased it, did so and when i went back the girl behind the counter couldnt understand as to why i was back again... yet another blunder
Vodashi* in my mind... waiting now on a call back from the TIO after leaving another message, can these guys get anything right?
5 Aug 2011 10:19:10 PM: ask them to quote clause and verse of the Privacy Act and watch them choke....why??? because it doesn't exist....charges on your account after confirmation as account holder Pricay Act doesn't exist....they MUST tell you....