Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19081 Someone from VIC thinks vodafone is Extremely bad at 6 Aug 2011 05:39:15 PM
I have managed to break free of my contract with Vodafone. I had two phones attached to the accounts, I agreed to keep old 3GS and return the iPhone4. I had paid the last bill and also paid the remaining cost of the 3GS. The cost of the iphone4 was added onto my bill until I returned it via their reply paid postal bag. This had been done and instead of the account going to zero, it has gone from $1200 to now $289. This was not expected. I contacted Vodafone this week (Tuesday) and was told that my account was zero and that I owed no money. The person could not explain why the account was zero and why I was getting bills. I have since today opened a letter from their collections department and I find that I owe even more money. I ring back today and I get told that I did owe money but they cannot explain why. I have to ring their collections department on Monday. This is very frustrating, I'm so glad I have left them. So much for 2/47 bill account assistance. Their organisation needs an overhaul as its clear their systems are not effective enough to conduct business.