Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19105 Someone from VIC thinks vodafone is unfathomably repugnant at 9 Aug 2011 06:16:37 PM
I legally attempted to unlock my Nokia phone through the vodafone website, costing me $25, and I was provided a bullsh*t unlock code. I entered the code thrice, only to have it permanently block my phone. When I called vodafone they reiterated that the unlock code provided was correct and that the issue would need to be passed to the "unlocking difficulties" guy. They also told me the issue should be resolved in 3 - 4 days. I was sent an email from this guy on July 1, 2011, saying:
Hi,
Thank you for your query regarding IMEI ---------------. We are currently checking your unlocking code. You will receive a reply from us once the code has been verified with the handset manufacturer.
We trust this has addressed your query.
Kind Regards,
Manoj
...on July 9, 2011, I sent an email back saying:
Hi,
Could you please update me on the progress of getting my phone unlocked?
I'm overseas until the end of July and would really like this sorted out soon.
Thank you.
Kind Regards,
Patrick -------
...I received no response. On July 23, 2011, I sent another email saying:
Hello,
Could you PLEASE update me on the progress of my phone unlock!
I was told this was going to take four days. It has been almost a month now. What is going on?
I would also appreciate if you replied to my emails instead of ignoring them.
Thank You.
Kind Regards,
Patrick -------
...still no response. I then sent another email on August 1, 2011, saying:
Okay... So it has been a month now and this is my third email (the other two seem to have been ignored).
WHAT IS THE STATE OF MY PHONE UNLOCK???!!!
IMEI ---------------
Kind Regards,
Patrick -------
...no response. It is now August 9, 2011, and I've heard nothing. I am going to call them. The only reason I had been emailing was because I was in Malaysia. The whole purpose of buying the Nokia phone was to use in Malaysia. Total waste of money. The point of this rant is: if you need any indication on how lacklustre vodafone's approach to email is, the evidence is above. Wankers!
Hi,
Thank you for your query regarding IMEI ---------------. We are currently checking your unlocking code. You will receive a reply from us once the code has been verified with the handset manufacturer.
We trust this has addressed your query.
Kind Regards,
Manoj
...on July 9, 2011, I sent an email back saying:
Hi,
Could you please update me on the progress of getting my phone unlocked?
I'm overseas until the end of July and would really like this sorted out soon.
Thank you.
Kind Regards,
Patrick -------
...I received no response. On July 23, 2011, I sent another email saying:
Hello,
Could you PLEASE update me on the progress of my phone unlock!
I was told this was going to take four days. It has been almost a month now. What is going on?
I would also appreciate if you replied to my emails instead of ignoring them.
Thank You.
Kind Regards,
Patrick -------
...still no response. I then sent another email on August 1, 2011, saying:
Okay... So it has been a month now and this is my third email (the other two seem to have been ignored).
WHAT IS THE STATE OF MY PHONE UNLOCK???!!!
IMEI ---------------
Kind Regards,
Patrick -------
...no response. It is now August 9, 2011, and I've heard nothing. I am going to call them. The only reason I had been emailing was because I was in Malaysia. The whole purpose of buying the Nokia phone was to use in Malaysia. Total waste of money. The point of this rant is: if you need any indication on how lacklustre vodafone's approach to email is, the evidence is above. Wankers!