Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19114 Someone from VIC thinks vodafone is useless at 11 Aug 2011 09:31:00 AM
ask vodafone to cancel usb 6 months ago stupid of me not checking direct debit after 3 months ordered new phone still paying for device so ask to remove again. now they have charged for a device for 6 months that we have not used in that period. they have put out going calling block on my phone all they had to do was credit 3 months and i would except the first 3 as human error. alas i got hung up on called a liar got told if i went to tio they would not loss any sleep. We auctually went into a shop and they were nice enough to show us the notes in the interactions and yes the removal requests had been noted. they said they would call us back never happened (they did say they tried to call us back but they tried to call us on the usb stick go figure). now have gone to tio what would have cost the idiots $120 dollars because of their mistakes.i wont be happy to all my family have cancelled their contracts and we have a telco who listens and is fair it is going to cost them alot more .