Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19142 Someone from SA thinks vodafone is extremely rude sales staff at 13 Aug 2011 09:24:23 PM
ok im a three customer, have been since 2004. i have been very happy with their service. BUT since they merged with vodafone, the sales staff instore appear to be rude and unhelpfull. they basically brush me off and give me the 3 customer service number. soon as i say im with 3 they blank me out instore and try to get me to sign up with vodaphone. has anyone else expirienced this? extremely rude and disrespectful. i dont know if i would still stay with three. the old 3 stores were run by fantasic people, never had a problem with them.
20 Sep 2011 10:40:20 PM: its physically the same people! old 3 stores were converted to "both" brand store... people havent changed
11 Oct 2011 09:37:25 PM: im with amaysim now! much better service, call center is here in oz. thank god no more indian call centers, not racist but couldnt understand them.