Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19148 Someone from QLD thinks vodafone is massive fail at 15 Aug 2011 01:55:33 PM
Massively inadequate coverage in 4069 Queensland (Kenmore, Chapel Hill etc....). No 3G (what the... the suburbs are 7 kms from the CBD). You ring Vodafail to complain and they say there is no problem. Hello? You rang me back on my home line because my call dropped out more than once - how is there no problem.
Anyone else with the same problem in the Western Suburbs of Brisbane and what dd you do about it?
Anyone else with the same problem in the Western Suburbs of Brisbane and what dd you do about it?
I hated Telstra for their crap customer service.
The only thing worse than crap customer service is crap network service.
I hated Telstra for their crap customer service.
The only thing worse than crap customer service is crap network service.
UMTS850 also offers better penetration into buildings than UMTS2100. Once Vodacrap's upgrade of their base stations to 850Mhz is complete, there should be a significant improvement in the quality of service, but only if your handset is 850Mhz compatible, having said that though, the migration of customers onto the 850Mhz band should see a significant reduction in congestion on their current 2100Mhz networks.
Remains to be seen how close to Telstra's coverage Vodafone will get once their rollout is complete, because Telstra still have substantially more base stations than any other network in Australia. Telstra does have a bit of an unfair advantage in their ability to provide base stations as they own significant infrastructure, and are using many existing DCRS sites in rural areas, whereas Vodacrap and Schlopptus have to put in their own, or lease roof space on a building.