Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19156 Someone from NSW thinks vodafone is In all aspects! at 16 Aug 2011 11:19:33 AM
I signed up sadly 5weeks ago not knowing the joke of a service i would get.
I have reception in 2 rooms of my house and thats just one bar and not clear signal when i talk.
I sms my friend literally 3 houses up from me and they dont get the message for 40minutes,
when i want to call someone, i wait upto 1minute for the call connection before it rings,
i called customer service and i invited them to come to my house and experience what i am getting, they said "we have no technicians in your area" and they would do a reception check on the website......of course the website is made to make them look perfect with great coverage
Their 3G is non existent in my area, and when i get it (while in Sydney), their net is soo slow
I have been late to uni presentations numerous times from not receiving (backup) wake up calls from a mate.
Other friends ask me why is my phone turned off all the time, (it never is)
all this after 5weeks.
ill be crying for the next 23months :(
I have reception in 2 rooms of my house and thats just one bar and not clear signal when i talk.
I sms my friend literally 3 houses up from me and they dont get the message for 40minutes,
when i want to call someone, i wait upto 1minute for the call connection before it rings,
i called customer service and i invited them to come to my house and experience what i am getting, they said "we have no technicians in your area" and they would do a reception check on the website......of course the website is made to make them look perfect with great coverage
Their 3G is non existent in my area, and when i get it (while in Sydney), their net is soo slow
I have been late to uni presentations numerous times from not receiving (backup) wake up calls from a mate.
Other friends ask me why is my phone turned off all the time, (it never is)
all this after 5weeks.
ill be crying for the next 23months :(
Goodluck!
Vodafail.com Moderation Team