26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
Share on facebook
1916 Someone from ACT thinks vodafone is Failtacular at 27 Dec 2010 11:04:11 AM
- Marginal (1 bar) 3G reception across huge swathes of inner north Canberra. Even drops back to GPRS quite often in these areas (Northborne Ave corridor, particularly between Haig Park and Macarthur Ave). I mean cmon, this is barely 2 km out of the CBD! 2G has strong 5 bars everywhere but VF's 3G capacity in this area is a joke.

- Even if there is strong reception, data speeds are still shocking. Was sitting in the middle of Canberra City the other day with 5 bars 3G but was unable to refresh Twitter or even load the Google homepage. These activities require a few kB at most, so this is indicative of some ~major~ network congestion.

- VF Mobile Internet APN (vfinternet.au) is not too bad, but their default 'phone' APN (live.vodafone) is s-l-o-w. Makes smartphone users second class citizens behind broadband dongle users. Not fair.