Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19182 Someone from QLD thinks vodafone is Monolithical at 18 Aug 2011 01:56:29 PM
Well I WAS with Three and they suck. I could never get reception at my place, then it would roam to Vodafail network, then it would drop out when I moved my phone. Fail again.
So I rang up to cancel my contract and low and behold it still in my Dad's name, even though we changed it over to my name several years before that. So I had to wait Three weeks before I could get it in my name so I could disconnect.
The day finally came when I could change over to Telstra Freedom Connect Plan. I do this after an hour on the phone. Then I get a nice email saying that I have been billed $49 for an extra day of usage. This extra day was on the day of the swap, I used a Wopping 8MB of data and no calls or text. I then got a second bill for another $20. So I rang up Three. After half an hour waiting then half an our of talking I was finally able to get $20bill wavered but I still had to pay my $49 for a few hours usage.
I am now away from Vodafail and Three and never regret the decision for a bit. I have a HTC Desire S on the Telstra next G network and I always have reception, full bars in my house. I always like to do small speed tests in places I never got Three reception and low behold I can pull at least 100KB/s every time.
After all Three put me through and the crappy network I swear that myself and my children will never use Three and VodaFail crappy services.
Three sucks in Three ways here:
* Three weeks screwing me around
* Three extra bills for one month
* Three+ years of my own ignorance
So I rang up to cancel my contract and low and behold it still in my Dad's name, even though we changed it over to my name several years before that. So I had to wait Three weeks before I could get it in my name so I could disconnect.
The day finally came when I could change over to Telstra Freedom Connect Plan. I do this after an hour on the phone. Then I get a nice email saying that I have been billed $49 for an extra day of usage. This extra day was on the day of the swap, I used a Wopping 8MB of data and no calls or text. I then got a second bill for another $20. So I rang up Three. After half an hour waiting then half an our of talking I was finally able to get $20bill wavered but I still had to pay my $49 for a few hours usage.
I am now away from Vodafail and Three and never regret the decision for a bit. I have a HTC Desire S on the Telstra next G network and I always have reception, full bars in my house. I always like to do small speed tests in places I never got Three reception and low behold I can pull at least 100KB/s every time.
After all Three put me through and the crappy network I swear that myself and my children will never use Three and VodaFail crappy services.
Three sucks in Three ways here:
* Three weeks screwing me around
* Three extra bills for one month
* Three+ years of my own ignorance