Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19248 Someone from NSW thinks vodafone is Hopeless Broadband, shocking support service at 24 Aug 2011 01:42:56 PM
I use Vodafone broadband but every few weeks it drops out and is almost impossible to access, sometime for days at a time (eg I've been unable to access Vodafone on just about every day for the last 10 days). If you call the Vodafone help desk they fob you off by suggesting it's a problem with your computer rather than a network problem (even when the media has said that there's problems with the Vodafone network). If they have network problems and tell me then I can live with that if they can let me know when they hope to fix it by. But when they aren't open and honest and waste your time it makes me angry. I do not trust this company.