Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19250 Someone from ACT thinks vodafone is No reception! at 24 Aug 2011 04:43:48 PM
No fucking reception ever and bullshit charges i was not aware of! I have had my handset for 7 months and tried to ignore the issue, as i am not one to complain. But its getting worse! I am on a $70 plan a month and my service is conditional! Not only is it annoying its embarresing! I went into the vodafone store to ask if there was anything to do about this, they said there was terrible reception in the shopping centre due to other elements in the shopping centre so i would have to call up the vodafone service because there was nothing i could show them! they hand balled my problem onto someone who i will never have to see face to face! upon lodging a complaint to the tio i had a vodafone representative call me and say the problem lies with my handset or sim card, so i swapped the sim card, SAME PROBLEMS OCCURRED! Then they said it was my handset, so they wanted me to send it back so they could send out another one and continuing paying for the new one, even though its not my handset that is the problem its there shitty service! I want out of my contract so i can go to a service provider that is not so problematic! if i had known about this website i would have NEVER signed up for vodafone, paying $70 a month and not receiving the service I pay for! the "representative" for vodafone tried to tell me that it was saying i have full coverage all the time.. and i said to him as the customer who is paying his company MY money, there is a problem with service! My friends who also have iphones with other services will be hanging out with me and well all be going on the internet to look at something, but mine is the one that never loads!! I am so sick of this!
1 Sep 2011 01:16:07 PM: LOL. I had the same issue when I was with them. Swapped SIM cards (its always the SIM cards fault apparently). Same shitty reception and service after SIM card swap, no difference at all. Tell them you want out or the TIO will get nvolved.