Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19276 Someone from VIC thinks vodafone is Switch to three at 27 Aug 2011 07:50:36 AM
As usual, very poor 3G network coverage. Kept on complaining for months and wished to terminate my contract because it was useless. I downgraded my plan from $49 to $29 because I said I paid expensive cap but couldn't use it. so they agree to downgrade the plan till the remaining of the contract. they advised me to use 2G instead of 3G. still not happy with this because I couldn't browse the internet, I wished to terminate my contract and they said I didn't need to pay termination fee and i needed to return the handset bla bla. due to busy schedules, I somehow switched to three. Little doubt at first but i know that three coverage in my area is better so I switched and three 3G coverage is better and quite happy these days.
If you are not happy with the service, I think you can still terminate the contract without paying the termination fee because it is not our fault.
If you are not happy with the service, I think you can still terminate the contract without paying the termination fee because it is not our fault.