Due to crappy coverage (I live in inner sydney and don't get coverage inside my own house) I decided to sign up with another carrier. However my iPhone is locked to the Vodafone network. I call Vodafone, they direct me to the online form to unlock, which doesnt work as it does not recognise my phone's IMEI number. The website says the issue will be handled by their phone unlock team and I will get a response in 4 business days. A week goes by, no one contacts me, I call again. They say they will escalate and someone will call me within two business days. Three days go by, no one contacts me. I call again, they ring Apple and confirm that the phone was in fact made for Vodafone but can't unlock for me on the spot and say that they will have it fixed within 48 hours and I should just go back to the website to unlock it. I wait two days, try it again this morning, no it doesn't work. Call Vodafone, they say it has been referred to the unlock phone team and they have 5 business days to get back to me. I asked to speak to a supervisor as this is getting ridiculous - supervisors are too busy and they have offered to call me back in one hour. Has anyone else found it this difficult to get their phone unlocked from the network?? It is an iPhone 3GS and I have had it for over two years, so the contract is up and it just seems to be a matter of Vodafone sorting out their IMEI numbers. In the meantime, I foolishly had signed a contract with the new provider and will now be paying two phone companies until this is sorted! Any tips or advice gratefully appreciated.