Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19279 Someone from NSW thinks vodafone is dont care? at 27 Aug 2011 02:56:42 PM
I moved my old phone number over to Vodafone in late May this year onto a 45$ plan. I left for work to China in June. I was told by the vodafone people to set up ebill which was confirmed on July 12th ( by them by email). I did not receive any invoice. In August I rang and asked why and was simply told I have 168.34$ to pay and the statement is on its way ( payed strait away by master card) now just a week or so later I receive an eBill ( the first ever) telling me to pay 1228,64$ and no details given other then the last 3 month with the normal 45$ or so monthly and over 1000$ for August. I ring their help line and get connected to an indian call centre where I get told that I have been disconnected because I did not pay the bill on time! And they are not willing to reconnect the phone till it is payed the whole amount ( I have to pay the remaining contract now) and then I have to do a direct debit from my bank to reconnect the same number! Take it or else... I have set up the right way according to their people before I left and was told I will get the bills online and all I have to do is pay when I get them... only got one statement since I signed up with Vodafone the final! Can they demand a direct debit?