Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19280 Someone from WA thinks vodafone is at 27 Aug 2011 02:56:42 PM
After having drama's with Vodafail over charging us on excess fees data for the past few months we lodged a complaint with the TIO. It was my understamding that if the account was in dispute with the TIO that Vodafail legally could not apply any account management action. Suprise suprise today my partner went to make a call from her phone amd they have put a barr on her phone. I rang Vodafail and explained to them that it was illegal to put a barr on her phone while the account was in dispute. He told me it is not and the barr will remain and since the account is in dispute he will get someone from the account resolution team to call me on either monday or Tuesday.
29 Aug 2011 07:34:45 AM: I wouldnt hold my breath waiting for them to call you back
29 Aug 2011 09:13:35 AM: update tio with new problem!!!!!!!!!!!!!
29 Aug 2011 12:05:54 PM: Can anyone confirm wheater it is illegal to apply account management actions on an account when it is in dispute? I am only going by what I have read here hence why we have not gone back to the TIO yet that is.
29 Aug 2011 01:44:31 PM: Looks like we will be contacting the TIO with the new problems as we today found out that they have also placed incoming call restrictions on the phone. How are the dispute resolution team meant to contact us in regards to our dispute if they cant get through. EPIC VODAFAIL