Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
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It has been a privilege to run this initiative
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Until next time,
Adam Brimo
Share Your Pain
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19333 Someone from QLD thinks vodafone is Catch-22 at 1 Sep 2011 02:17:38 PM
I've been offwork due to illness for several months and as such I haven't had all my bills paid on time. I got an sms and a phone call from vodafone the other day explaining that my bill was overdue and the SMS asked:
"please pay $x immediately by dialling 1527 from your mobile"
whilst the phonecall had asked me to call the same number from my handset if I was unable to pay. Either way, I try to let people know if I'm late for a bill what the situation is and that I plan on paying as soon as possible (I've paid it just now).
However, when I tried to call the number from my handset I was informed that I had call barring in place, which is of course something I was already aware of and considering I'd just been contacted in two different ways asking me to call that number from my handset, I didn't think would actually be an issue.
My illness has made it hard for me to deal with the problems I've had with vodafone, so I've mostly just acceppted it for now with every plan on changing provider when my contract is up. The fact that I tried to contact them the way they asked me to, and they give no other contact options in case they have infact barred you from making calls, has really demonstrated how fractured the administration of their service is, not just how badly they've managed their network.
On the topic of making payments, why does it take 24 hours for payments made via CC on their website to be applied to your account?
"please pay $x immediately by dialling 1527 from your mobile"
whilst the phonecall had asked me to call the same number from my handset if I was unable to pay. Either way, I try to let people know if I'm late for a bill what the situation is and that I plan on paying as soon as possible (I've paid it just now).
However, when I tried to call the number from my handset I was informed that I had call barring in place, which is of course something I was already aware of and considering I'd just been contacted in two different ways asking me to call that number from my handset, I didn't think would actually be an issue.
My illness has made it hard for me to deal with the problems I've had with vodafone, so I've mostly just acceppted it for now with every plan on changing provider when my contract is up. The fact that I tried to contact them the way they asked me to, and they give no other contact options in case they have infact barred you from making calls, has really demonstrated how fractured the administration of their service is, not just how badly they've managed their network.
On the topic of making payments, why does it take 24 hours for payments made via CC on their website to be applied to your account?
http://au.news.yahoo.com/today-tonight/contactus/suggest-a-story
I can't help but think you're from Today Tonight and you guys haven't got enough people complaining about speed cameras or dodgy tradesmen to go after...
I complained to: vodafone. this website. the tio. the accc. ...... nothing was done.
i don't wanna see it happen to others.
if you don't want to take your grievances further, then don't - simple. i'm simply pointing out that there are more options available to you - this wasn't appearant to me until severl months into my problems with VF - don't wanna see anyone else in the same pickle! don't shoot the messenger bro! ;)but perhaps if they screw you again in the future (which I guarantee they will), don't come crying here. others have done their bit: 23,000 signed up in a class action. so far you've had a good whinge but haven't done jack to stop it happening in the future ;)
PS i'm insulted you thought i was from TT. do i really sound so thick? :)
Signing up for a class action isn't doing your bit, and you've got no idea whether or not I have signed up to it.
All you know at this point is that I have no interest in reporting it to TT. To be honest, if I thought that it was worth it, and wanted to, I'd report it to ACA before I even considered TT. ACA aren't a whole lot better, but better nonetheless.
I've had a lot of practice with dealing with issues with Telecommunications companies, both for myself and helping other friends through the process, so I hardly think, on your limited knowledge, you're in any place to say I haven't done jack to stop it in the future.
And yes, you do still come across as someone from TT
as you say you can go to the TIO. watch out, they'll fine Vodafone $30. yes, $30. pocket money. you think they care about you and your friends complaining to the TIO? ans: they don't care about you. or your friends.
you're probably better off going for a "game changer" .... like regulation which could change the way telcos are punished for poor performance and false advertising claims so as to affect their bottom line (i.e. profit - not just reputation). this can be achieved if it has the political drive, and that'll only happen with public support. Public support is achieved through media coverage, raising awareness, etc.
..but of course you can just keep quite about it.
"you still come across as someone from TT". prick ;) :)
An official complaint to the TIO will generally be all you need to get the problem solved.
Vodafail.com Moderation Team