Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19334 Someone from QLD thinks vodafone is Never received a 'fone' but now been black listed... yay! at 1 Sep 2011 04:27:19 PM
Thanks to Vodafone I now been given bad credit rating on VEDA for the first time in my life for a phone that I have NEVER received despite calling Vodafone many times and providing proof that I don't have a phone from them and getting reference numbers from Vodafone they still have the balls to hand me over to collections, this is such a hassle!! This has been going on since JANUARY!! Not happy!! Enough is Enough!!!
The story is: I received a call from a Vodafone girl early Jan 2011 to get me to switch from 3 to them for "better coverage" to which I initially agreed but then changed my mind within 24 hours after speaking to several people that Vodafone is actually worse than 3. The girl then sent me a SMS to say not to accept it when the Parcel gets delivered and send the person with the phone back, which I did. Other than that text I have no proof except... They don't have my signature to say that I have received it. This critical information seems to be falling on deaf ears! I received the first bill in February, called them immediately explained the story and have been calling them every month since then (got reference numbers and all). All I get is they will get back to me but never do and they can't seem to see a record of my calls... strange?? Today I received a letter from their collection agency and it states that my name is now black listed on Veda Advantage and I better pay up or they will come and break my kneecaps (chuckle). I have called them up too but... don't hold your breath to action.
The story is: I received a call from a Vodafone girl early Jan 2011 to get me to switch from 3 to them for "better coverage" to which I initially agreed but then changed my mind within 24 hours after speaking to several people that Vodafone is actually worse than 3. The girl then sent me a SMS to say not to accept it when the Parcel gets delivered and send the person with the phone back, which I did. Other than that text I have no proof except... They don't have my signature to say that I have received it. This critical information seems to be falling on deaf ears! I received the first bill in February, called them immediately explained the story and have been calling them every month since then (got reference numbers and all). All I get is they will get back to me but never do and they can't seem to see a record of my calls... strange?? Today I received a letter from their collection agency and it states that my name is now black listed on Veda Advantage and I better pay up or they will come and break my kneecaps (chuckle). I have called them up too but... don't hold your breath to action.
http://au.news.yahoo.com/today-tonight/contactus/suggest-a-story
Vodafail.com Moderation Team