Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19339 Someone from NSW thinks vodafone is Alarmingly, unbelievably failed me never to be never trusted again! at 2 Sep 2011 12:54:49 AM
I mean F*ck Nigel! I haven't even written a letter to you yet but already your statements from previous dissatisfied customers piss me off. I'm new to your country from Canada, and I must say I heard a lot better things from my mates about your company than I seen first hand! What gives?!
I signed up to a new phone from some asshole who kept calling me when I had prepaid cards, now my third $29 cap plan, which I hardly use just billed me for $220 of data plan that I didn't even use. In turn I tried to speak with customer service to discuss these charges and was forced to speak with two Vodafone representatives, either spoke english well enough to understand that Vodafone was in the wrong for these charges! They said the best they could do was give me $40 credit on my next bill. Not good enough!! The first rep said they were a customer service supervisor, the second apparently was a account manager supervisor. On principal alone I will cancel my contract and go elsewhere if my $220 bill is not reversed. They have since put me on a 72 hour wait for a customer service representative with more authority (hopefully speaks english) to respond, probably while I'm eating dinner again. I hope Vodafone makes the correct decision during the next phone discussion. Oh, the first calls were recorded for training purposes, which I didn't fully understand. I would love to hear that conversation again , you would hear me repeatedly stating I can not understand what information you are trying to give me. What a laugh!
Rick from Canada
I signed up to a new phone from some asshole who kept calling me when I had prepaid cards, now my third $29 cap plan, which I hardly use just billed me for $220 of data plan that I didn't even use. In turn I tried to speak with customer service to discuss these charges and was forced to speak with two Vodafone representatives, either spoke english well enough to understand that Vodafone was in the wrong for these charges! They said the best they could do was give me $40 credit on my next bill. Not good enough!! The first rep said they were a customer service supervisor, the second apparently was a account manager supervisor. On principal alone I will cancel my contract and go elsewhere if my $220 bill is not reversed. They have since put me on a 72 hour wait for a customer service representative with more authority (hopefully speaks english) to respond, probably while I'm eating dinner again. I hope Vodafone makes the correct decision during the next phone discussion. Oh, the first calls were recorded for training purposes, which I didn't fully understand. I would love to hear that conversation again , you would hear me repeatedly stating I can not understand what information you are trying to give me. What a laugh!
Rick from Canada
2 Sep 2011 11:57:44 AM: Contact the TIO we are having the same drama's with vodafail charging us for data we have not used.