26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19349 Someone from QLD thinks vodafone is Screwed at 2 Sep 2011 06:00:09 PM
For 2 years I have been fighting with Vodaphone over their absolutely poor service.. I have been in discussions with their resolutions and the TIO...although I got a large credit, I have been addressing the issue and found that Vodaphone is solely at fault. Recently because I asked the TIO to review it, I was told by Vodaphone to "port" my services elsewhere. Today I received an e-mail suggesting that I harrassed resolutions. Not the fact (PERSONAL DETAILS REMOVED) but more the fact that Vodaphone have been caught out ripping people off.My internet is already ported to iinet. My mobile is following. I suggest that anyone wanting great service and people who go out of their way to help a customer, then iinet is the one. I trialed their system for 3 months before deciding and it was great. Since porting my net 3 days ago. I have had 6 e-mails making sure everything is fine. As for Vodafail, time to show them customer power.