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Since its inception Vodafail.com has made a significant
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Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
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Adam Brimo
Share Your Pain
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19365 Someone from NSW thinks vodafone is very at 5 Sep 2011 07:19:04 PM
Just received a text message telling me I have spent $580 on usage not covered by my plan, I call them up to ask why I have no notification of this excess usage (1.2gb)and they tell me they have no obligation to tell me when I exceed my data usage.
Yet clearly they do, when it gets up to $580, not $200, not $300, not $400, not even up to $500, they waited till $580.
They tell me that they can now set alerts that will tell me when I am spending alot on my usage and I ask why this isn't a standard setting that EVERYONE would want, apparently they did use to send messages informing people of their usage, but apparently people complained so they stopped???
Anybody else been in this situation, do I have room for dispute being I never agreed to stop receiving these alerts ?
Yet clearly they do, when it gets up to $580, not $200, not $300, not $400, not even up to $500, they waited till $580.
They tell me that they can now set alerts that will tell me when I am spending alot on my usage and I ask why this isn't a standard setting that EVERYONE would want, apparently they did use to send messages informing people of their usage, but apparently people complained so they stopped???
Anybody else been in this situation, do I have room for dispute being I never agreed to stop receiving these alerts ?
Vodafail.com Moderation Team