Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19373 Someone from VIC thinks vodafone is at 6 Sep 2011 05:07:09 PM
How annoying. This has been the second time in two months Vodafone has cancelled my picture messaging services. I was under the impression my messages were sent to my friends, only to receive messages from them asking why they had to download them off the internet and some bull like that.
I've taken my phone to the Vodafone store demanding to know what this and they told me that "oh sorry, your picture messaging service was cancelled". Did I ever ask for it to be cancelled? NO. And when I ask them why they can't give me an answer.
This is ridiculous. How can Vodafone get away with cancelling services without informing the customer?
I've taken my phone to the Vodafone store demanding to know what this and they told me that "oh sorry, your picture messaging service was cancelled". Did I ever ask for it to be cancelled? NO. And when I ask them why they can't give me an answer.
This is ridiculous. How can Vodafone get away with cancelling services without informing the customer?