Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19400 Someone from NSW thinks vodafone is 10 at 9 Sep 2011 02:39:27 PM
Luckily enough this problem hasn't caused me any big issues, but I paid for something that I never received.
I had gone on a contract last year in September, unlimited calls to ANYONE in Australia, and unlimited pxt and sms. I had asked extensively about unlimited calls to anyone because it sounded too good to be true, but for $80 a month i figured it was worth it. The guys at the store had convinced me that I could call anyone, and I changed from my optus account to Vodafone.
I recently went onto the vodafone website to check up on some details and found that I only have unlimited calls available to vodafone and 3.
Called customer service and he confirmed that, as well as saying that there was no unlimited deals like that available in september, only in december.
I'll be taking this further...
I had gone on a contract last year in September, unlimited calls to ANYONE in Australia, and unlimited pxt and sms. I had asked extensively about unlimited calls to anyone because it sounded too good to be true, but for $80 a month i figured it was worth it. The guys at the store had convinced me that I could call anyone, and I changed from my optus account to Vodafone.
I recently went onto the vodafone website to check up on some details and found that I only have unlimited calls available to vodafone and 3.
Called customer service and he confirmed that, as well as saying that there was no unlimited deals like that available in september, only in december.
I'll be taking this further...
9 Sep 2011 04:45:44 PM: this is totally unacceptable! They are so deceiving when signing the contract and after that never do anything to keep their promises!