Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19406 Someone from NSW thinks vodafone is NO Reception at 10 Sep 2011 02:15:42 PM
Today 10th September 2011...I have had NO reception since Wednesday 7th September 2011. 3 DAYS!!! I can not get a reasonable answer from Customer Call Centre (Mumbai) I can not access my Vodafone account via Internet because for some reason my sign-in details won't work. WHY is it sooo difficult to get a straight answer??
If I have a power outage, I simply ring the supplier and can receive an answer straight away. Can Vodafone do that?? NO WAY!!
PLEASE explain this problem. I live in Ballina NSW postcode 2478. Other areas around here eg: Lismore, Casino all have "normal" reception.
If I have a power outage, I simply ring the supplier and can receive an answer straight away. Can Vodafone do that?? NO WAY!!
PLEASE explain this problem. I live in Ballina NSW postcode 2478. Other areas around here eg: Lismore, Casino all have "normal" reception.
12 Sep 2011 10:02:49 AM: I live in Newrybar (postcode 2479), not far from Ballina and for the last 10 days have been experiencing similar issues to you. I have a Vodafone moblie broadband connection that is averaging download speeds of 0.10- 0.20Mbps or no connection at all. Interestingly most speed tests I have conducted over the last week show that my upload speed is on average 3-4 times faster than the download speeds (my last speed test shows download 0.14Mbps and upload 0.63Mbps. I should point out that I can see the tower from my house and have had great coverage at full signal strength for the last 2 years, so I know something is not working properly. I have spent over 3 hours on the phone to Vodafone over the last week, testing and trouble shooting. My complaint was passed to Network Services who rang me Friday to advise that it was due to a software upgrade to the towers and that my speeds should increase and return to normal over 7 days. 3 Days later there is NO improvement to the speeds. So I call Vodafone again today and tell them the same, only to be told that all that can be done is for them to pass my complaint to Network services!!!! It's already been there and all they did was fob me off with the network software update BS. Lucky for me, I am out of contract with them so I am free to leave.