Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19417 Someone from NSW thinks vodafone is Total Fail at 12 Sep 2011 02:05:20 PM
Been hearing for sometime that Vodafone are fixing everything and it's all going to be great. Yet walking through the CBD in Australia's largest city, I can't make a phone call...
Pitt St, Sydney, is not exactly the Outback now is it Vodafone?
Ironically I was only making the call as 3G data was so slow I couldn't look up what I needed - yeah, Google searches are really taxing on the network.
Anyway, it seemed easier to phone a friend for the info, but Vodafone had me beaten there too.
Bring on contract expiry.
Pitt St, Sydney, is not exactly the Outback now is it Vodafone?
Ironically I was only making the call as 3G data was so slow I couldn't look up what I needed - yeah, Google searches are really taxing on the network.
Anyway, it seemed easier to phone a friend for the info, but Vodafone had me beaten there too.
Bring on contract expiry.
Consumer power can work. make sure you contact Vodaphone first with your complaint- be polite in your emails to them- outline what the problem is/your disappointment with the service etc. If they fail to respond adequately within a week, then contact the TIO and enact a complaint. I am very happy with my outcome :)