Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19424 Someone from QLD thinks vodafone is extremely at 13 Sep 2011 07:01:34 PM
I'm on a $49 cap with an extra 2 GB of data.
After 5 months on this contract I get my first bill for overusage of data.
I checked the data usage on the bill and I can clearly see a spike where
The data has jumped from 70 mb a day to between 220-340 mb a day.
And its continuing at the same rate. I absolutly have not used extra data
in this period. VF won't credit me or do anything. At the rate I'm going I will have used 9 gig in a month. What can I do? I need the internet on my phone.
Also my internet has decreased in quality often showing up problem with connectivity.
I need to leave ASAP.
After 5 months on this contract I get my first bill for overusage of data.
I checked the data usage on the bill and I can clearly see a spike where
The data has jumped from 70 mb a day to between 220-340 mb a day.
And its continuing at the same rate. I absolutly have not used extra data
in this period. VF won't credit me or do anything. At the rate I'm going I will have used 9 gig in a month. What can I do? I need the internet on my phone.
Also my internet has decreased in quality often showing up problem with connectivity.
I need to leave ASAP.
16 Sep 2011 11:41:24 PM: I had the same thing happen to me for the first time ever in my contract, i never exceed my cap amount, did nothing different and then they tell me that i went over by 1500 dollars. i am in the process of fighting them about it based on my previous usage history. i am lodging a TIO complaint on monday if they dont sort it out.