Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19428 Someone from VIC thinks vodafone is epic at 14 Sep 2011 08:57:20 AM
I use a MacBook, and Firefox browser, with a frustrating issue with the pocketwifi mobile broadband.
Internet access to some sites (such as this one (but couldn't use the CAPTCHA so posted this at work), yahoo.com.au) are fine, but reported a problem on Thursday 08/09/2011 regarding access to a range of other sites e.g. www.google.com, www.gmail.com, www.myvodafone.com.au, www.bom.gov.au. Spent 30 mins on the phone and was advised the technical team was investigating with no estimated time to resolution, and to keep trying. Called Vodafone again on 12/09/2011, another 30 min call and got told the same thing, but other callers had lodged this issue with about 500 people affected. Requested them to post this issue on their outages page so people could be updated, and requested a called back when problem was resolved but was denied on both fronts.
They did offer some "consolation"... which was "credit" back for lost data but was advised I would have to call back to request it.
Why would I want to call back again after making two 30 mins calls already?
Vodafone, TERRIBLE customer service, and seem absolutely unwilling to take proactive steps to keep customers up to date on the situation. Regular updates and transparency should be a minimum if you can't provide satisfactory resolution in a timely manner. 5+ days is not good enough.
Internet access to some sites (such as this one (but couldn't use the CAPTCHA so posted this at work), yahoo.com.au) are fine, but reported a problem on Thursday 08/09/2011 regarding access to a range of other sites e.g. www.google.com, www.gmail.com, www.myvodafone.com.au, www.bom.gov.au. Spent 30 mins on the phone and was advised the technical team was investigating with no estimated time to resolution, and to keep trying. Called Vodafone again on 12/09/2011, another 30 min call and got told the same thing, but other callers had lodged this issue with about 500 people affected. Requested them to post this issue on their outages page so people could be updated, and requested a called back when problem was resolved but was denied on both fronts.
They did offer some "consolation"... which was "credit" back for lost data but was advised I would have to call back to request it.
Why would I want to call back again after making two 30 mins calls already?
Vodafone, TERRIBLE customer service, and seem absolutely unwilling to take proactive steps to keep customers up to date on the situation. Regular updates and transparency should be a minimum if you can't provide satisfactory resolution in a timely manner. 5+ days is not good enough.
16 Sep 2011 06:23:10 AM: To tell the truth, i experience all of these before. call customer service is bloody useless and wasting of your valuable time. You need to spend at least an hour with 70% musics. terminate the contract if you can and insist that they can't provide the service and you have the right to terminate the contract. switch to other provider.