Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19451 Someone from WA thinks vodafone is VERY UNHELPFUL at 16 Sep 2011 05:07:23 PM
I just attempted to call Vodafone with one objective - to cancel my mobile broadband contract which is past the 24 month period. After being on hold, then requesting to be called, I got a call back 5 minutes later.
After going through a few questions including being interrogated as to why I want to cancel my contract (I no longer need the service), he put me on hold, then told me that the cancellation department was experiencing system difficulties, and told me to call back in 24 hours. How is it possible that such a large sector of a telecommunications company can be 'down' - and down at the exact moment that I need them!! WHAT ARE THE ODDS.
I swear they are TRYING to make their customers hate them - whenever I call, they have some excuse as to why they can't do something simple for me. Last time it was to change my online password, and now to cancel my contract. AM I ASKING TOO MUCH!
I can't wait to be rid of them. They make everything so much harder than it should be.
After going through a few questions including being interrogated as to why I want to cancel my contract (I no longer need the service), he put me on hold, then told me that the cancellation department was experiencing system difficulties, and told me to call back in 24 hours. How is it possible that such a large sector of a telecommunications company can be 'down' - and down at the exact moment that I need them!! WHAT ARE THE ODDS.
I swear they are TRYING to make their customers hate them - whenever I call, they have some excuse as to why they can't do something simple for me. Last time it was to change my online password, and now to cancel my contract. AM I ASKING TOO MUCH!
I can't wait to be rid of them. They make everything so much harder than it should be.