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Share Your Pain
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19467 Someone from VIC thinks vodafone is Misleading information from staff at 19 Sep 2011 09:26:52 AM
Hi ,
i have just been switched over to vodafone from 3 as i was looking for a new phone and i was suggsted that i should switch over to vodafone to get the better hand set and service .
i was told that as my billing cycle is finished on 12th of every month and i have applied after vodafone afert that , so my plan with vodafone will be applicable from next billing cycle (ie : next 12th ) . and i specifically confirmed that i will not be charged any extra bills then the cap i am on , and i was confirmed that it will not be the case .
But as at the end of the month i was charged 49 $ from 3 and i got another bill from vodafone for 87. somtheing $$ .
thaking this complaint i went to one of your outlet ,and now the story was all different , now when i told them that i have got 2 bills , they threw every thing on me saying that they cant do any thing about it as i have used 2 days from 3 and the rest with voadafone , so i am suppose to pay both the bills .
but hoe will a customer like me will know that i am on 3 or vodafone at that time when i was told that i will be on the same plan with 3 for the whole month till next cycle . when i was switching over i was told " oplease do it it better for you as it is the same company " but when i went back saying i have been charged for what was not promised by the person on the store , then suddeny it bacame 2 different companies saying that , they cant do any thing as they are 2 different companies .
so what am i suppose to assume that the person who represents your company on the store or in the call center is not always right and is not providing the right information every time as it cahnges from person to person . i do find it mifleading and dishonest as the information i got first hand became false and invalid as i dont have a proof for what your representative said at the first place . and at last what we hear from them is " Sir as we can see that this discussion is not going any where and at last you have to pay the bill for both the compnies and thanx for you patience "
i hope i will get better reply for this from you side ..
Kind regards
(PERSONAL DETAILS REMOVED)
i have just been switched over to vodafone from 3 as i was looking for a new phone and i was suggsted that i should switch over to vodafone to get the better hand set and service .
i was told that as my billing cycle is finished on 12th of every month and i have applied after vodafone afert that , so my plan with vodafone will be applicable from next billing cycle (ie : next 12th ) . and i specifically confirmed that i will not be charged any extra bills then the cap i am on , and i was confirmed that it will not be the case .
But as at the end of the month i was charged 49 $ from 3 and i got another bill from vodafone for 87. somtheing $$ .
thaking this complaint i went to one of your outlet ,and now the story was all different , now when i told them that i have got 2 bills , they threw every thing on me saying that they cant do any thing about it as i have used 2 days from 3 and the rest with voadafone , so i am suppose to pay both the bills .
but hoe will a customer like me will know that i am on 3 or vodafone at that time when i was told that i will be on the same plan with 3 for the whole month till next cycle . when i was switching over i was told " oplease do it it better for you as it is the same company " but when i went back saying i have been charged for what was not promised by the person on the store , then suddeny it bacame 2 different companies saying that , they cant do any thing as they are 2 different companies .
so what am i suppose to assume that the person who represents your company on the store or in the call center is not always right and is not providing the right information every time as it cahnges from person to person . i do find it mifleading and dishonest as the information i got first hand became false and invalid as i dont have a proof for what your representative said at the first place . and at last what we hear from them is " Sir as we can see that this discussion is not going any where and at last you have to pay the bill for both the compnies and thanx for you patience "
i hope i will get better reply for this from you side ..
Kind regards
(PERSONAL DETAILS REMOVED)
Vodafail.com Moderation Team