26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19467 Someone from VIC thinks vodafone is Misleading information from staff at 19 Sep 2011 09:26:52 AM
Hi ,

i have just been switched over to vodafone from 3 as i was looking for a new phone and i was suggsted that i should switch over to vodafone to get the better hand set and service .

i was told that as my billing cycle is finished on 12th of every month and i have applied after vodafone afert that , so my plan with vodafone will be applicable from next billing cycle (ie : next 12th ) . and i specifically confirmed that i will not be charged any extra bills then the cap i am on , and i was confirmed that it will not be the case .

But as at the end of the month i was charged 49 $ from 3 and i got another bill from vodafone for 87. somtheing $$ .

thaking this complaint i went to one of your outlet ,and now the story was all different , now when i told them that i have got 2 bills , they threw every thing on me saying that they cant do any thing about it as i have used 2 days from 3 and the rest with voadafone , so i am suppose to pay both the bills .

but hoe will a customer like me will know that i am on 3 or vodafone at that time when i was told that i will be on the same plan with 3 for the whole month till next cycle . when i was switching over i was told " oplease do it it better for you as it is the same company " but when i went back saying i have been charged for what was not promised by the person on the store , then suddeny it bacame 2 different companies saying that , they cant do any thing as they are 2 different companies .

so what am i suppose to assume that the person who represents your company on the store or in the call center is not always right and is not providing the right information every time as it cahnges from person to person . i do find it mifleading and dishonest as the information i got first hand became false and invalid as i dont have a proof for what your representative said at the first place . and at last what we hear from them is " Sir as we can see that this discussion is not going any where and at last you have to pay the bill for both the compnies and thanx for you patience "

i hope i will get better reply for this from you side ..

Kind regards

19 Sep 2011 04:00:45 PM: See my changeover above.............best bet is to ditch Vodafone as soon as you can.....they won't fix anything and it will all be your fault anyway. 3 always understood customer service...........Vodafone have the worst people (probably the cheapest) working for them!!!!!!!1
20 Sep 2011 12:05:17 AM: Thanks for posting. I've removed your name from the post just in case (as per our guidelines). If you are still having trouble and Vodafone won't fix it then just go to the TIO. They will help you get out of your contrat.

Vodafail.com Moderation Team
28 Sep 2011 12:32:54 AM: 3 bills their customers in arrears, Vodafone bills in advance... that's why you got two bills. But of course that should've been explained for you!