26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19474 Someone from NSW thinks vodafone is Voda phone support is totally useless... at 19 Sep 2011 05:43:34 PM
I just got my bill... after two sms warnings about usage outisde my plan, I was keen to know what the hell was going on. Apparently it was "national data". On the last day of my plan somehow I downloaded nearly 1.8GB - yes, GB of data. The three days before as well I also apparently managed to download nearly the same taking me to nearly 4GB for the month. So this bill is nearly $400 and my usage for the month is over 5 times more than any other month. I never go over my plan. I have WiFi at work and at home. All other days in my plan were normal usage, well within my plan like any other month or year...

I called Vodafone... after being transferred to three different people, I finally got offered $100. Whoop-de-do! I said thanks but no thanks. I'm not paying for any of this. I asked them could they tell me what IP address or websites this data came from. No they couldn't. Even though I was told by the operator before they could?? I checked my phone, downloads for September - 1 PDF of 200kb... Something is VERY VERY fishy...

I then went and visited my local Vodafone reseller store - they are going to call for me tomorrow - so will see how I go! Apparently their system was down this afternoon.

Also, my wife had something similar happen, but smaller amount, They refused to do anything. When we said our whole office will move to another supplier - they didn't care. When we said we had been with Vodafone for over 10 years, they said "we must have been providing good service or you wouldn't have stayed that long".... Seriously!

My wife is changing when the phone she wants comes out - she is out of contract - unlike me... and yes, I will also be changing, as will the rest of our office who are jacked with Voda.
21 Sep 2011 10:02:28 AM: I also have a huge amount of $621.80 bill for this month! all because of data usage. i dont know what to do..