Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19485 Someone from VIC thinks vodafone is very fail at 20 Sep 2011 09:38:07 PM
repeated credit card debits that bear no correspondence with bills sent through.
Surely charging our credit card in an unauthorised manner must be illegal??
We have tried to address this with customer services via telephone to be told to send an e-mail which is never followed up on..
Today when I suggested that we would take this matter further and instruct legal action i asked for an official address to send the correspondence to and was given the first name of the "senior manager" and when i reiterated that I needed a postal address they hung up the phone.
This organisation seems to have a smokescreen of customer serve designed purely to delay and irritate to the point opt giving up..
How can a major corporation maintain such a poor quality of customer service???
Nick Hall
Surely charging our credit card in an unauthorised manner must be illegal??
We have tried to address this with customer services via telephone to be told to send an e-mail which is never followed up on..
Today when I suggested that we would take this matter further and instruct legal action i asked for an official address to send the correspondence to and was given the first name of the "senior manager" and when i reiterated that I needed a postal address they hung up the phone.
This organisation seems to have a smokescreen of customer serve designed purely to delay and irritate to the point opt giving up..
How can a major corporation maintain such a poor quality of customer service???
Nick Hall
21 Sep 2011 01:18:19 PM: Lesson for all. We should never sign a direct debit authority. You should cancel your direct debit. If that does not stop it, then cancel the credit card. Oh what a pain.