Signed up for the pocket wifi 3 weeks ago. Received it without any instructions or a number to call to activate sim, no worries, I'm smart, I sort this out. Wifi doesn't work. Call the call centre, told to reset wifi, still doesn't work. Told that its cos my area has poor reception (what a joke, I live in the CBD and the wifi shows full bars of reception), told it must be my computer. Rang the next day to try and cancel, told can't do it without talking to tech support. Spent another hour on the phone with tech support, who manage to get it half working by bypassing the server. Told to go into a store for a sim swap. Did a sim swap, took 24 hours for the sim swap to take effect (no service in the mean time). After the sim swap, the wifi will not even connect to the service anymore! Rang again to cancel the service, told that it must be a device error and to go in to get a new one. Go into store again, collect a new pocket wifi. Same issues. Back on the phone, reset device about 6 thousand times, and changed every setting on my lap top. Told to go into the store AGAIN to get another sim swap. Did that, took another 24 hours for it to activate, STILL DOESN'T WORK! Rang again to cancel, put through about 5 different people, last one said would call me back in 30 mins. 3.5 hours later (at 10.45pm) got a callback to say they can't solve the issue, have to go back into the store. Back into a store, spent an hour whilst all sorts of things tried, yet ANOTHER sim swap, store sim card, store device, etc etc. Girl from store got onto the phone to tech support on my behalf, still no resolution. Told will be called back again. Called back when I was in the middle of something, asked them to call in 15 minutes, 2.5 hours later, still no call. Got back on the phone to ask what was happening. Guy on the other end said he couldn't help me, will get someone to call me back. I asked to speak to one of the managers. Called back in 30min by someone that proclaims to be a manager who decided that he will be the only one I will ever have to deal with from then on (what a joke, never heard from him again) and promises a call back the next day between 8 and 11am. 5pm and still no call back. By the way, 3 weeks now since I got the stupid thing, spent over 20 hours going into stores and calling India, 2 different devices, 4 SIM SWAPS, reset countless times and STILL NO SERVICE! What a joke, what a waste of money! At least we're helping keep all those Indian call centre staff employed and maybe their families can afford dinner now. NEVER AGAIN VODAFAIL!