Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19526 Someone from NSW thinks vodafone is 3 is fail as Vodafone at 26 Sep 2011 12:44:44 PM
Firstly, regarding the bills for services Vodafail haven't provided: put a complaint in here(https://www.tio.com.au/making-a-complaint/submit-a-complaint), explain yourself, and demand full repayment for all the money you have paid since September last year onwards and full waiver of outstanding bills. (I got a refund on everything I paid for around 8 months - over $1,000 total - simply because I argued that the services I had received did not work. they argued that I'd still managed to use all the data I had received, but I argued that using the internet at the very slow speeds was NOT the service I had paid for, so even though I had used ALL the data I have purchased they still had to give me a full refund because usage was so restricted because of the limitations on capacity).
Secondly, regarding a new mobile plan, Telstra have the best coverage (but not the best prices). Optus have moderate coverage. TPG offer good monthly plans and INCLUDE 13/1300/1800 numbers. Amaysim also offer good monthly plans BUT DO NOT INCLUDE 13/1300/1800 numbers.