26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19530 Someone from WA thinks vodafone is Over Failure at 27 Sep 2011 02:36:50 PM

Attention: Vodafone Customer Support

Reference: Denial of Mobile Phone Service - Account 6XXXXXXXX

To whom it may concern,
I have, for some time now been putting up with poor mobile phone service. We have waited for the well publicised network improvements to no end.
The main problems we have experienced are:

calls continually dropping out between 30 sec and 3 min
having to dial a number of times to get a connection
poor voice quality
denial of internet access in areas as close as 3km from the Perth CBD,
continual denial of voice and data services in the Perth Metropolitan area, particularly in the suburb of Leeming,
very poor network access in rural areas where other network operate acceptably, and
dysfunctional customer service including, failing to call back when lodging an enquiry and inability of operators to answer a basic question.

We believe we have been extremely patient with Vodafone denying us reasonable access to a service for which we are paying. The service is at times so poor that it is affecting our business.

We request that our mobile phone contract be immediately terminated for mobile number 04XX XXX XXX. We look forward to an immediate and prompt response.

Over the Failure Customer