Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19540 Someone from WA thinks vodafone is Useless as a chocolate teapot at 28 Sep 2011 05:36:40 PM
Once again my new Samsung Galaxy smartphone is reduced to a paperweight. Texts I sent yesterday still haven't reached their recipient today! Right now I cannot get any internet services. Calls drop out constantly, you can tell they are about to when syllables start disappearing from the other party's conversation, or all of a sudden you realise you have been talking to yourself for the last 2 minutes as the call dropped out silently. Call quality is bad, and coverage is woeful. I can stand in the Perth Underground railway station with absolutely no signal whereas all around me other people (obviously not with Vodafone) are chatting merrily away on their phones. Country reception - well there's an oxymoron - there isn't any! Go more than a mile from a major town and that's it - no coverage! Suburban coverage is hit and miss, more often a miss. How does this company stay in business? I have a complaint in with TIO and hope to be out of contract soon and going to another carrier whose initials start with Telstra. Worst - carrier - ever!