Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19542 Someone from NSW thinks vodafone is Frauding Me at 29 Sep 2011 09:36:56 AM
You see the mess is not my mess rather Vodafones mess that they want me to rectify.
I have only ever had pre paid(never have i ever entered into any plan).But Vodafone discovered that they were a victim of fraud and so they decided to drop a $3,500 bill into my prepaid information that they were provided with when I had my pre paid sim card activated.
They have accused me of entering into a plan...of course this was all sent to a debt collector.
I spent an entire week on the phone trying to rectify this mess that they decided to place on my shoulders.Is all I got was this " I have to send them(via fax) photo i.d.plus 2 other forms of id fill out a stat dec,all of this was to be faxed to a number that had no adress details ...only a post office box no.
I then decided that this matter was one for the police,the police were satisfied that Vodafone have made an error.
Let me put you more in the picture,I had a copy of this phone bill plan emaiedl to me,this bill had my name and someone elses adress on it.I looked in the phone book to see if there was someone of the same surname as mine at that adress ...bingo problem solved (so i thought) there was someone at that adress with my surname ..different first name.I brought this to Vodafones attention and they still want to persue me for this money.
I have provided vodafone with the event no the police provided me with and still they don't leave me alone.Go figure..why is this mob after me,why do they continue to refer this account as my account and who decided to drop this unpaid bill into my pre - paid information that they have on me.Why has Vodafone refused to meet with me...to discuss this face to face..that's because they only have a PO BOX address.I have actually washed my hands of the matter.
I have only ever had pre paid(never have i ever entered into any plan).But Vodafone discovered that they were a victim of fraud and so they decided to drop a $3,500 bill into my prepaid information that they were provided with when I had my pre paid sim card activated.
They have accused me of entering into a plan...of course this was all sent to a debt collector.
I spent an entire week on the phone trying to rectify this mess that they decided to place on my shoulders.Is all I got was this " I have to send them(via fax) photo i.d.plus 2 other forms of id fill out a stat dec,all of this was to be faxed to a number that had no adress details ...only a post office box no.
I then decided that this matter was one for the police,the police were satisfied that Vodafone have made an error.
Let me put you more in the picture,I had a copy of this phone bill plan emaiedl to me,this bill had my name and someone elses adress on it.I looked in the phone book to see if there was someone of the same surname as mine at that adress ...bingo problem solved (so i thought) there was someone at that adress with my surname ..different first name.I brought this to Vodafones attention and they still want to persue me for this money.
I have provided vodafone with the event no the police provided me with and still they don't leave me alone.Go figure..why is this mob after me,why do they continue to refer this account as my account and who decided to drop this unpaid bill into my pre - paid information that they have on me.Why has Vodafone refused to meet with me...to discuss this face to face..that's because they only have a PO BOX address.I have actually washed my hands of the matter.
Vodafail.com Moderation Team
Myself I think they have commited a criminal offence with a lot of privacy law issues broken.This time I am going to be more prepared and not let it upset me to the point that I fall in a heap and ball my eyes out.