Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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19560 Someone from QLD thinks vodafone is Billing and Poor customer service at 2 Oct 2011 11:06:52 AM
I recently swapped my existing contract from 3 to Vodafail, as they are merging. When i did, my first bill consisted of 2 plan charges. My existing $79 cap, and my $29 cap from years ago, plus excess usage charges. That plan did not even exist, it was ended when i started my $79 cap... yet i was charged both. I called them, they could not explain why this had happened and told me i would received a credit on my next bill. Today i receive from vodafail on the 7018 number that said i owe "$146.23 due to usage not covered by plan allowance". I call them and ask what is this about? He told me he can't help me, he can't access that information until tomorrow when the billing comes out. I said to him, no, you sent me a text about the charges this morning, you need to be able to explain what they are about. He was evasive, and i kept querying him (him being Glennn, ID number 39395). He said to me "how are you not understanding what i am saying" implying that i was stupid. So i got his name and ID number. But got nothing out of the call. I have NO idea what the charges are about. When i look at my online usage it says $0.00. Yet the text says i owe 146.23. Nothing but incompetence since i have changed over.