26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19637 Someone from VIC thinks vodafone is Completey. at 10 Oct 2011 04:06:36 PM
Purchased a Vodaphone contract and was promised coveraqge in Mallacoota.
Absolutely no coverage.
Called back to dealer to complain and was advised by another employee that there was definitely NO coverage in Mallacoota.
Now attempting to get away from Vodaphone but proving difficult....
10 Oct 2011 10:11:19 PM: I had exactly the same issue - promised coverage, yet absolutely nothing received. Follow the advice of this site, log ur complaints in writing with Vodafail (at least twice) if/when they fail to recind/release you from ur contract then take it up with the TIO, they'll have reasonable folks from Vodafail address ur issue (they actually do exist, they're just hard to get to) and you'll get what you need.